Refund and Returns Policy
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This policy outlines how Amber Packaging handles returns, damaged shipments and order cancellations for bulk wholesale orders.
Eligibility for Returns
Unopened, unused product in original case packaging may be eligible for return within a set window — contact our sales team to confirm eligibility for your order
Damaged or Incorrect Shipments
Report any damaged or incorrect shipments to our sales team promptly so we can process a claim or replacement.
Restocking Fees on Bulk Orders
Bulk orders may be subject to a restocking fee — contact us for specifics before initiating a return
Custom-Printed Product Returns
Custom-printed or branded packaging is generally non-returnable, as it cannot be resold to another customer
How to Start a Return
Contact our sales team with your order number and reason for return to begin the process.
Contact Our Team
Reach us at sales@amberpackaging.com or 630-629-1600
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